FloExchange Support

Why don't the rates match exactly what I see on the platform?

FloExchange displays estimated rates based on publicly available mid-market data and verified fee structures. We do our best to get as close as possible to the actual amount you or your recipient will see — however, some platforms use dynamic pricing, meaning their fees and rates can adjust automatically based on factors like transfer amount, payment method, delivery speed, and demand. This means the number shown in FloExchange may differ slightly from what you see when you go to send. Rates can also fluctuate in real time, and promotional rates may apply for new users. Always confirm the final amount directly on the remittance platform before sending.

How often are rates updated?

Mid-market rates are updated hourly via our data source. Live platform rates (Wise, Floatrates) update with each refresh. Pull down on the main screen to force a fresh update at any time.

Which currency corridors are supported?

FloExchange currently supports USD to Honduran Lempira (HNL), Colombian Peso (COP), Mexican Peso (MXN), Dominican Peso (DOP), and Brazilian Real (BRL). More corridors are coming in future updates.

How do I set up rate alerts?

Go to the Alerts tab, select your currency pair, and set a target rate. You'll receive a push notification when the mid-market rate reaches your target. Make sure notifications are enabled for FloExchange in your iPhone settings.

I'm not receiving push notifications. What should I do?

Go to your iPhone Settings → Notifications → FloExchange and make sure notifications are enabled. If they're enabled but still not working, try deleting and reinstalling the app, then re-enabling alerts inside the app.

How do I change my default currency pair?

Go to the Settings tab and update your default send and receive currencies. Changes apply immediately when you return to the main screen.

How do I change the app language?

Go to the Settings tab and select your preferred language. FloExchange is available in English, Spanish, Portuguese, and French. The change applies instantly across the entire app.

Does FloExchange actually send money?

No. FloExchange is a comparison tool only. We do not process transactions, hold funds, or have access to your financial accounts. Tapping a platform card opens that platform's app or website where you complete the transfer directly.

Is my data stored or shared?

All your preferences are stored locally on your device only. We do not collect personal information, track usage, or share data with third parties. See our Privacy Policy for full details.

How do I delete my data?

Since all data is stored locally on your device, you can delete it by going to iPhone Settings → General → iPhone Storage → FloExchange → Delete App, or by clearing the app's storage in your device settings.